Refund policy

Last updated 2 October 2026

Try MIDI Genie free first. If you pay and it isn't right for you, here's how to get your money back.

Failed requests

If a request fails or is stopped before it finishes, its credits come back to your account automatically. You don't need to ask.

Plans

• Your first payment for a plan: full refund within 14 days, as long as you've used less than a quarter of the credits it added.
• A renewal you didn't mean to keep: full refund within 7 days of the renewal, as long as you haven't used the credits it added.
• When a plan payment is refunded, the credits it added are removed and the plan ends.

Cancelling

Cancel any time in Plan & credits in the web app (the billing page). Your plan keeps working until the end of the period you've paid for, then stops renewing. Top-up credits stay in your account. Cancelling isn't a refund: the current period is not paid back unless it's covered above.

Top-ups

Full refund within 14 days if you haven't used any of the top-up's credits.

One-time licence

Full refund within 14 days of purchase, no questions asked. Your licence key is then deactivated and the plugin stops working on your computers. MIDI you already made is yours to keep. We can't refund charges from your own provider (such as OpenRouter, Anthropic, OpenAI or Google); those are between you and them.

Anything else

Outside these windows, or if MIDI Genie is faulty and we can't fix it, write to us anyway. We look at every request, and we'd rather fix things fairly.

Chargebacks

Please email us before raising a chargeback with your bank. A refund is quicker for you, and a chargeback costs us a fee.

Your legal rights

This policy is in addition to your rights under consumer law in your country, and doesn't limit them.